We carefully check all photos as new orders come in. If we notice any issues, we’ll contact you via email to request additional photos of your pet.

For best results:

• Use natural daylight (avoid flash)

Yes! We've successfully shipped over 300,000 portraits worldwide, all with fully tracked shipping for your peace of mind.

Yes! I-Catcher offers free previews and unlimited edits on all orders.You’ll typically receive a proof of your custom Digital file within 2–3 days after ordering. Once reviewed, you can either request adjustments or approve the design for printing and shipping.

If you're not completely satisfied with your custom artwork, we're happy to make revisions based on your feedback. We'll only proceed with printing once you confirm you're delighted with the final result.