Refund policy

WARRANTY

CLOTHING AND ACCESSORIES RETURNS

At I-Catcher, we are committed to the quality and durability of our products. However, please be advised that we accept claims for defective or damaged items only within 14 days from the date of receipt, in line with our Returns Policy.

We take great pride in the quality of our items, and we expect them to last longer when properly cared for. Should you experience any issues within the 15-day window, please reach out to us. As a one-time courtesy, we can offer either a refund or reshipment for eligible claims.

We have a 14-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@icatcher.co. Please note that returns will need to be sent to your nearest region.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@icatcher.co.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@icatcher.co.

 

CUSTOM PORTRAIT RETURNS

Due to the customized nature of the products we produce at I-Catcher, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to make sure you're happy with the final masterpiece.

If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

We offer unlimited edits to the photo and costume you originally ordered. Unlimited revisions refer to small changes that can be done to the artwork. If you require a substantial change (e.g. new photo or costume/product change) then you have an option to either change the photo OR change the costume only once for an order. If you wish to use a third photo for your artwork, OR would want to change the costume for the third time, our customer support team can send you an invoice of $10 that will cover the creation of the new artwork.

If you have placed an order recently and have changed your mind, you can cancel your order within 12 hours. If 14 hours have passed, the cancellation will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order. If your artwork has already been created and you request to cancel, we will charge a $10 fee to cover some of the artwork costs for your order.

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we can't guarantee that special requests will be adhered to - for example we cannot edit a photo to close or open a mouth, add a smile etc. We can however, remove red eye, edit eye color and other requests.

Please note that all examples on site were made from high quality, high resolution photos. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site.


PRODUCT SPECIFIC CARE INSTRUCTIONS

  • Phone Cases Care Instructions: To clean your phone case, gently remove it from your phone. Add a small amount of mild soap to water and dampen a soft cloth or sponge. Rub the case gently in circular motions. Allow the case to air dry at room temperature.

  • Avoid Alcohol-Based Products: Do not use alcohol-based cleaners on your items as they may cause damage to the ink, discoloration, or other undesired effects.